Refund policy

All Sales Final

Refunds & Returns

Please review our Refund & Return Policy before placing your order. Unless otherwise required by law, all sales are final.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photographs of the product and packaging.

After reviewing your claim, Lash&Sip; will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Returned Shipments

If an order is returned because the shipping address provided during checkout was incorrect, incomplete, or undeliverable, we'll contact you to confirm the correct shipping information.

Additional shipping charges may apply before the order is shipped again.

Lost or Undelivered Packages

If tracking confirms delivery to the shipping address provided during checkout but you did not receive the package, we recommend contacting the shipping carrier. Because delivery is handled by the shipping carrier after your order leaves our facility, Lash&Sip; cannot guarantee a replacement or refund for packages that are lost, stolen, or delivered to the address provided during checkout. Depending on the circumstances, a new order may need to be placed if the shipment cannot be recovered.